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  • Solved: On incident form there is a configuration item fie . . .
    The CI field in incident form is mostly used to specify technical assets, applications, and some other configuration item that is relevant to the incident So lets talk about Best Practice, In my opinion if incident is related to a VM, then it makes sense to limit the options to VMs
  • How to show related Change Request in the Configuration item form
    Use the Affected CIs related list, where you can add several Configuration Items The record that was entered in the Configuration Item field will display in this related list by default To display the related Change Requests in the Configuration Item form, add the Affected By Task related list
  • Finding Configuration Items With Associated Incidents
    Basically I want to search for any configuration item of a certain type that has an incident associated to it that was created in the last few days Via SQL I would run this to accomplish the same:
  • How to Build a Incidents and Related Configuration Items Dashboard in . . .
    How to Build a Incidents and Related Configuration Items Dashboard in ServiceNow with Excel In this article you will use Excel to create a dashboard that highlights the incidents field and related configuration items for a data set
  • Configure Desired Configuration Management to Generate Incidents
    You can use the following procedures to configure incident management to automatically generate desired configuration management-based incidents and validate that the desired configuration management is configured
  • What Are Configuration Items (CIs) in ITIL 4? Explained Simply
    Understand what Configuration Items (CIs) and CMDB are in ITIL 4 Real-life examples, tools like ServiceNow, and how they power IT support
  • Solved: difference between configuration item field and af . . .
    In the most basic sense the configuration item field allows you to draw a direct relation between a CI and multiple incidents changes and let's you easily report on that relationship
  • How to use CSDM to Improve Incident Management
    For example, if a Configuration Item is filled in and it is related to a single Service Offering, we can automatically fill in the matching Service Offering and Service values Or, if a CI is related to multiple Service Offerings, we can filter down the selection to only include related offerings
  • Configuration Items application - IBM
    In the Configuration Items application, you can manage configuration item collections, and you can create service requests, incidents, problems, work orders, changes, and releases for the configuration item
  • Incident configuration
    When you create an incident, a list of potentially related incidents appears based on the pre-defined solution matching configuration You can then select the matched records and update them directly





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